1. Introduction

Soul Healing Foundation ("SHF", "we", "us", or "our") is committed to protecting the privacy and confidentiality of every individual who visits our website at soulhealingfoundation.com ("the Site") or uses our services. This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following categories of personal information:

—Identity information: Full name, as provided through our intake form or during session booking.
—Contact information: Email address, phone/WhatsApp number.
—Session-related information: Reason for reaching out, personal concerns shared in intake forms or during sessions.
—Technical information: IP address, browser type, device information, and pages visited — collected automatically through Google Analytics (GA4).

3. How We Use Your Information

We use your personal information for the following purposes:

—To respond to your intake form submission and schedule sessions.
—To deliver and improve our therapeutic and wellness services.
—To communicate with you about appointments, follow-ups, and relevant updates.
—To analyse website usage and improve the Site experience (via anonymised analytics).

We will never sell, rent, or trade your personal information to third parties.

4. Confidentiality of Session Content

Everything shared during a session — verbal, written, or energetic — is treated as strictly confidential. We do not record sessions without your explicit consent. Session notes, if maintained, are stored securely and are never shared with third parties except where required by applicable law.

5. Data Storage and Security

Your data is stored securely using industry-standard practices. Intake form submissions are processed through encrypted channels and stored in a secure database (Supabase) with row-level security enabled. We retain your data only for as long as necessary to provide our services and comply with legal obligations.

6. Cookies and Analytics

We use Google Analytics 4 (GA4) to collect anonymised data about how visitors use the Site. This includes page views, session duration, and general geographic location. GA4 uses cookies to collect this information. You can manage cookie preferences through your browser settings.

We do not use advertising cookies, retargeting pixels, or any third-party marketing trackers.

7. Third-Party Services

We use the following third-party services:

—Supabase: Secure database for intake form data (hosted in the EU/US with encryption at rest).
—Google Analytics (GA4): Anonymised website usage data.
—Vercel: Website hosting (data processed on edge infrastructure).
—Razorpay: Payment processing (PCI-DSS compliant). We do not store your payment details.

8. Your Rights

You have the right to:

—Request access to the personal information we hold about you.
—Request correction or deletion of your personal data.
—Withdraw consent for communications at any time.
—Request data portability where applicable.

To exercise any of these rights, email us at contact@soulhealingfoundation.com.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact

For any privacy-related questions or concerns, please contact us at contact@soulhealingfoundation.com or call +91 97481 31856.